Important Note: This Privacy Policy applies to all users of the ttbet.wine website and the TTBet mobile app. By using our platform, you agree to the collection and use of information as described in this document.
1 Information We Collect
TTBet collects various types of information to enable us to deliver a secure, personalised, and efficient service. This information is gathered through several different channels.
Information You Provide Directly:
- Registration Data: Full name, date of birth, email address, phone number, username and password
- KYC Documents: Copies of MyKad, passport, or other recognised identity documents for identity and age verification purposes
- Financial Information: Bank account number, account holder name and e-wallet details used for deposits and withdrawals
- Residential Address: For legal compliance purposes and to send official communications when required
Information Collected Automatically:
- Device Data: Device type, operating system, phone model, screen resolution and app version
- Network Data: IP address, internet service provider (ISP) and general geographic location based on IP
- Usage Data: Pages visited, time spent, games played, betting history and platform usage patterns
- Session Data: Login, logout, session duration and account activity for security purposes
| Data Type |
Primary Purpose |
Retention Period |
| Registration Data |
Identity verification & login |
Throughout the active account period |
| KYC Documents |
Legal compliance |
5 years after account closure |
| Transaction History |
Financial records & audit |
7 years (legal requirement) |
| Usage Data |
Platform improvements |
2 years |
| Security Logs |
Fraud detection |
1 year |
2 How We Use Your Data
All data collected by TTBet is used solely for legitimate purposes directly related to delivering platform services. The following are the primary uses of your data:
- Account Management: Create and maintain your member account, process logins securely and manage your personal preferences within the platform
- Transaction Processing: Process deposits, manage withdrawals and maintain financial transaction records accurately and securely
- Legal Compliance: Fulfil KYC, Anti-Money Laundering (AML) and reporting requirements mandated by Malaysian law
- Platform Security: Detect and prevent fraud, multi-account usage, collusion and any suspicious activity
- Service Communications: Send important account notices, policy updates, transaction confirmations and responses to support enquiries
- Marketing (with Consent): Send promotional information, bonuses and special offers — only to members who have consented to receive marketing communications
- Platform Improvements: Analyse aggregate and anonymised usage patterns to improve user experience, platform speed and the quality of games offered
TTBet will not use your data for any purpose other than those stated above without obtaining your consent first.
3 Data Encryption & Security
The security of your data is ttbet's top priority. We implement multiple layers of technical and organizational protection to ensure your information is always safe from unauthorized access, loss or misuse.
- Transit Encryption: All communications between your device and TTBet servers are encrypted using TLS 1.3 — the same standard used by major banks in Malaysia
- Storage Encryption: Sensitive data stored in our databases is encrypted using AES-256, rendering it unreadable even in the event of any unauthorised server access
- Two-Factor Authentication (2FA): We encourage all members to enable 2FA on their accounts for an added layer of protection during login
- Tiered Access Control: Only staff with a legitimate business need are granted access to members' personal data, and every access is carefully logged
- Regular Security Audits: The TTBet platform undergoes regular penetration testing and security audits conducted by independent third parties
- DDoS Protection: Our infrastructure is equipped with protection against attacks that could disrupt services or compromise data integrity
Active SSL Certificate: The ttbet website always uses verified HTTPS connections. You can see the padlock icon in your browser's address bar as confirmation that your connection is secure.
4 Third-Party Sharing
TTBet does not sell, rent, or trade your personal information to any third party for marketing purposes. However, in the course of platform operations, there are certain situations where information may need to be shared with trusted parties:
- Payment Providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay and Boost require basic transaction information to securely process your deposits and withdrawals. These providers are bound by strict confidentiality agreements
- Game Providers: Third-party gaming companies providing slots, live casino, and other games may receive anonymous session identifiers for technical purposes — not your personally identifiable information
- KYC Services: Verified third-party identity verification providers help us validate your documents securely and efficiently
- Legal Authorities: TTBet is required to disclose information to law enforcement agencies, courts, or regulatory bodies when directed to do so through valid legal process
- Technology Providers: Cloud computing services, database management, and technical infrastructure supporting platform operations — all subject to data processing agreements that comply with international security standards
All third parties working with TTBet are required to adhere to security and privacy standards no less stringent than those we uphold ourselves.
5 Cookies and Tracking Technologies
TTBet uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions, security and navigation. These cookies cannot be disabled without affecting platform functionality
- Preference Cookies: Save your personal settings such as preferred language, display preferences and game preferences so you do not need to reconfigure them on every visit
- Analytics Cookies: Helps us understand aggregate usage patterns — most visited pages, traffic sources and platform performance — for continuous improvement
- Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect the functionality and user experience of the TTBet platform.
TTBet does not use third-party cookies for advertising or cross-site tracking purposes. We only use tracking technologies directly related to delivering and improving TTBet services.
6 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data that we hold:
- Right of Access: You can request a copy of all personal information we hold about you. This request will be processed within 14 working days
- Right to Rectification: If any of your information is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings
- Right to Erasure: You can request the deletion of your personal data, subject to our legal obligations to retain certain records (such as transaction history for legally prescribed periods)
- Right to Object to Marketing: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting our customer support
- Right to Data Portability: You can request your data in a machine-readable format for transfer to another service provider where applicable
- Right to Restrict Processing: In certain situations, you may request that we restrict how we process your data while awaiting resolution of a dispute
To exercise any of the above rights, please contact the TTBet support team via live chat or email. All data privacy requests will be handled with high priority and within the stipulated timeframe.
7 Data Storage & Deletion
TTBet retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
The specific retention periods are as follows:
- Active Account Data: Retained for the duration that your account remains active on the TTBet platform
- Data After Account Closure: Basic information is retained for 5 years to meet audit and legal compliance requirements
- Financial Transaction Records: Retained for 7 years in line with financial reporting and AML requirements under Malaysian law
- KYC Documents: Retained for 5 years after account closure or longer if required by the relevant authorities
- Support Communication Logs: Retained for 2 years for quality control purposes and reference in the event of a dispute
Once the designated retention period has ended, your data will be securely deleted or anonymised using procedures that ensure it can no longer be linked back to your identity.
8 Your Account Security
While TTBet implements comprehensive security measures, the safety of your account also depends on the actions you take yourself. Here are important guidelines to keep your account secure:
- Strong Password: Use a unique password containing a combination of uppercase letters, lowercase letters, numbers and special symbols. Do not reuse the same password across other accounts
- Enable 2FA: Two-factor authentication (2FA) adds an extra layer of security — even if your password is compromised, hackers still cannot access your account without the second verification code
- Never Share Your Login Credentials: TTBet will never ask for your password via email, phone, or live chat. Do not share your login credentials with anyone
- Monitor Account Activity: Regularly review your login history and transaction records. If you notice any suspicious activity, contact TTBet support immediately
- Use a Personal Device: Avoid logging in to your TTBet account using public computers or unsecured public Wi-Fi networks
Fraud Warning: Be cautious of emails, SMS or phone calls claiming to be from TTBet and asking for your personal information or password. These are phishing tactics. Please report any such attempts to our support team.
9 Privacy Policy Changes
TTBet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements, or improvements in the security technology we employ.
In the event of significant changes, we will notify you through the following means:
- A clear notice on the ttbet platform's home page
- Notification email sent to your registered email address
- Updates the "Last Updated" date shown at the top of this document
Your continued use of the TTBet platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
10 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how ttbet handles your personal data, our team is ready to assist.
- Live Chat: Available 24/7 directly through the TTBet platform — the fastest way to get a response
- Email: Send your privacy inquiries to [email protected] — we aim to respond within 24 business hours
- Language: All enquiries in Bahasa Melayu or English are welcomed and handled with full attention
For formal enquiries regarding data privacy rights such as access, correction, or deletion requests, please include "Data Privacy Enquiry" in your email subject line so it can be directed to the appropriate team for faster handling.